Refund Policy

Alors On Danse AI refund and cancellation policy for subscriptions, credit packs and failed generations, with payments handled by Waffo Pancake

2026/10/09

This policy explains when you can get your money or credits back on Alors On Danse AI (https://alorsondanseaivideo.app). It matches Sections 6 and 7 of our Terms of Service. Credits and videos are digital goods delivered to your account immediately after payment, so the rules below are specific about what counts as used.

Summary

  • Failed generation? Your credits come back automatically. You do not need to contact us.
  • New subscriber? Full refund of your first payment within 7 days of the charge, if you haven't used any of its credits yet.
  • Credit pack you have not used? Full refund within 7 days of purchase.
  • Charged twice, or the Service was down for more than 72 hours? We refund or compensate you.
  • Used credits are not refundable.

Who Processes Payments

All purchases are processed by Waffo Pancake, our Merchant of Record. Waffo Pancake charges your payment method, issues your receipt, and calculates and collects any sales tax or VAT that applies where you live. Prices on our site exclude tax; tax is added at checkout based on your region. Approved refunds are paid back by Waffo Pancake to your original payment method.

Failed Generations

If a video generation fails or cannot be completed, the credits it used are returned to your account automatically. A video that completes but that you do not like is not a failed generation, because AI output varies from run to run.

Free Previews

Free accounts can see a short preview with a watermark at no cost, so there is nothing to refund. Previews are there so you can check the result before you pay.

Subscriptions

  • First-time subscriber 7-day guarantee: if this is your first subscription with us, you can request a full refund of your first payment within 7 days of that charge, as long as none of the credits granted by that payment have been used. The credits are removed when the refund is issued. Once you've used any of them, the payment is no longer refundable, because each video costs us real AI compute the moment it's made.
  • Duplicate charges: any charge made twice because of a billing error is refunded in full.
  • Verified service outage (over 72 hours): if the Service is unavailable for more than 72 hours because of a problem on our side, we give a pro-rata refund or extend your billing period.
  • Statutory rights: where the law gives you a right of withdrawal or refund (such as the 14-day cooling-off period in the EU and UK), those rights are preserved.
  • Otherwise, subscription periods that have already been used are not refunded.

Credit Packs

  • You can request a full refund within 7 days of purchase, as long as none of the credits from that pack have been used.
  • Credits that have been used are not refundable. Credits returned for a failed generation do not count as used.

How Credits Expire and Are Used

  • Subscription credits expire 30 days after they are granted, at the end of each monthly credit period. They do not roll over.
  • Credit packs are valid for 365 days from purchase and are not affected by your subscription status, including after you cancel.
  • Order of use: the credits that expire soonest are used first, so subscription credits are normally used before credit pack credits.

Cancelling a Subscription

  • Online: go to Settings → Billing (/settings/billing) and click Manage subscription. This opens the Waffo Pancake customer portal, where you can cancel.
  • By email: write to support@alorsondanseaivideo.app from your registered email address.

Cancellation takes effect at the end of the current billing period. Your plan stays active until then and you will not be charged again. Credit packs you bought separately are not cancelled.

How to Request a Refund

  1. Through Waffo Pancake: open the customer portal from Manage subscription on /settings/billing, or sign in at pancake.waffo.ai with the email you paid with, find the order and request a refund.
  2. On the Billing page: use Request Refund in Settings → Billing.
  3. By email: write to support@alorsondanseaivideo.app with your account email, the transaction or order ID from your Waffo Pancake receipt, and the reason for the refund.

We acknowledge requests within 2 business days and process eligible refunds within 5–10 business days. Depending on your bank, it can take a few more days for the refund to appear. Refunded credits are removed from your account.

Not Refundable

  • Subscription periods already used, except as described above.
  • Credits that have already been used.
  • Accounts closed for violating our Terms of Service or Acceptable Use Policy.

Billing Disputes and Chargebacks

If you think a charge is wrong, please email support@alorsondanseaivideo.app before opening a dispute with your bank. We reply within 2 business days and fix confirmed billing errors within 5 business days.

This policy does not limit any refund or withdrawal rights you have under the consumer protection laws of the country where you live.

Changes to This Policy

We may update this policy. We will notify you by email at least 30 days before material changes take effect. Changes apply to purchases made after the new version takes effect.

Contact Us

Version v1.0 · Effective date: 2026-10-09 · Last updated: 2026-10-09